Privacy Policy

Last updated: 04 December 2025

This Privacy Policy explains how Trihare (“we”, “us”, “our”) collects and uses your personal information when you use our website or contact us.

By using our website, you agree to this Privacy Policy.

1. Information we collect

We may collect:

• Contact details – your name, email, phone number, address
   
• Order / enquiry details – products you are interested in, project details, delivery address
   
• Payment-related details – processed through secure third-party providers
   
• Communication – messages and enquiries you send us
   
• Website usage data – IP address, browser type, pages visited (through cookies and similar tools)
   

2. How we use your information

We use your information to:

• Respond to enquiries and provide quotations
   
• Process and deliver orders and services
   
• Communicate with you about your orders or our services
   
• Improve our website and customer experience
   
• Send marketing emails if you have agreed to receive them (you can opt out at any time)
   
• Meet legal and security requirements
   

3. When we share your information

We do not sell your personal information.

We may share it with:

• Service providers who help us operate our business (e.g. website hosting, payment processors, delivery and installation partners, email platforms)
   
• Professional advisers (e.g. accountants, lawyers, insurers)
   
• Government or regulatory authorities if required by law
   

These third parties are only given the information they need and are expected to protect it.

4. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences
   
• Help the site run properly
   
• Understand how visitors use our website
   

You can change your browser settings to block or delete cookies. Some parts of the site may not work correctly without them.

5. How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including:

• Secure systems and limited access
   
• Only allowing staff and service providers who need the information to access it
   

However, no method of transmission or storage is completely secure.

6. Your choices

You can:

• Ask to access or correct the personal information we hold about you
   
• Unsubscribe from marketing emails at any time by using the “unsubscribe” link or contacting us
   
• Contact us if you have questions or concerns about your privacy
   

7. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: li@trihare.com.au